Do I have to be home while the installation is happening?

Yes – you or another authorized adult (18+) must be available for the entire installation window or our technician won’t be able to complete the installation (it’s a legal thing). If you know you won’t be available, we can work with you to reschedule your installation time.

How do I reschedule my installation time?

If you know that you won’t be available for your scheduled installation time, give us a call and we’ll be happy to help you reschedule. We do ask for at least 24 hours’ notice before the installation would have taken place.