How do I change the name of my Wi-Fi network (SSID)?

We’re working on an update to your GCET account page that will allow you to change the name of your Wi-Fi network with the click of a button. In the meantime, if you need to change it right away, give us a call and we can change it for you.

How do I change the password on my Wi-Fi?

We’re working on an update to your GCET account page that will allow you to change your Wi-Fi password with the click of a button. In the meantime, if you need to change it right away, give us a call and we can change it for you.

My gateway has two wireless networks – should I use 2G or 5G?

By design, your GCET wireless gateway broadcasts two wireless networks (SSIDs): 5Ghz: Most newer devices will support 5G, which will provide you the fastest speeds over wireless. The higher frequency means that you may not get the same coverage range, in which case switching over to 2.4Ghz may be the better option. 2.4Ghz: An older, […]

How do I know if I’m a robot or not?

It depends. We’re big fans of the Voight Kampff Test, though there’s certainly an argument for more classic approaches like the Turing Test. Alternately, just ask yourself: how do you feel?

Will my devices be able to connect to GCET’s WiFi?

Our wireless gateway broadcasts 802.11b/g/n and 802.11a/n/ac. In other words, pretty much any Wi-Fi capable device will be supported, however older devices may be limited to slower speeds due to individual hardware limitations.

What does the installation process for internet service look like?

During the installation, a qualified GCET technician will mount a small wireless transceiver on the exterior of your house or apartment. The placement of the transceiver will depend on where the closest GCET node is located. Then, the technician will run a single cable from the exterior into your home, install a jack and connect […]

How long does the installation take?

Most installations typically take an hour to an hour-and-a-half to complete. If there are special circumstances that would prevent you from being available (e.g. you need to leave early for an appointment), let us know when scheduling your installation and we can work with you to find a specific time if needed.