Internet Outage Update

2/10/26 3:42PM - We have continued to work to restore service while we wait for our replacement router to arrive. We have instituted a short-term partial fix that should allow an additional 600 customers to reconnect. Due to the nature of the hardware fault, we are not able to direct or determine which customers will reconnect. Please check your service to see if you have reconnected. In addition to our earlier work, this will mean we have reconnected almost half of our customers. We will continue to look for additional workarounds, and we are still on track to have our replacement equipment arrive tomorrow.

We truly appreciate your patience during what we understand is a difficult and frustrating time.

Major Internet Outage Update

We have determined that our main router has developed a serious hardware fault that is impacting our ability to service customers. We have been able to restore some functionality, but the unit must be replaced. As is standard ISP practice for all equipment at this level of cost, we have a replacement insurance contract with our hardware provider, who is sending us a new router. Even with the fastest level of shipping available, the earliest it can get here is tomorrow. That means service will not be restored for most customers until sometime tomorrow afternoon or tomorrow evening.

We understand that this has real impact on people's lives. We are working to restore service as quickly as possible, and we will credit customers for the time they are out of service. We continue to try to restore some functionality to the damaged server and we will update you on any progress we make, but the most likely outcome now is that service will be restored sometime tomorrow afternoon or evening.

Our Mission

GCET was created to bring fast, equitable, affordable Internet, Streaming TV and Phone service to Greenfield residents and businesses with great, local customer service.

Operations

We currently provide services to over 2100 households and cover approximately 84% of Greenfield residences and businesses. We save Greenfield customers approximately $1.2 million dollars per year.

GCET operates sustainably and our operating costs and debt service are fully covered by the rates paid by our customers.

Live Customer Service

Real, live customer service. No endless phone trees, no long waits on hold. Talk to a real person for real help.

Best Prices

GCET always gives you more. Get the best pricing and no hidden fees or contracts at GCET!

Community Focused

We serve the citizens of Greenfield, not shareholders. That's why we can offer great products, low prices and the best customer service.

We love it! MUCH CHEAPER! Great service! Never going back!

Cindy S.

I am extremely happy. Internet is better than what I had and I am very happy with my TV channel choices and for a third of the cost.

Micki M.

Best. Thing. EVER!!! The people are wonderful, LOCAL, and best of all I have been saving a ton of $$$

Cris S.

We made the move to GCET and we wish we did it sooner. The internet is fast and the TV has everything we watch so it works well for our family

Michelle B.

Just got GCET installed – only sad we waited so long. Incredibly, it’s 20x faster and much less expensive than our former provider. Don’t hesitate -and don’t wait like we did. Fantastic customer service. Installation was easy to arrange and very professional.

Jane M.

Hi, very pleased customer I recommend the service over other leading internet providers. If you’re looking for internet GCET is the way to go! #StayLocal

Timothy D.

Just had my service installed yesterday. Couldn’t be happier with the service or the installation. Quick and professional. Got the top tier service, no issues with online gaming or streaming video. Thanks GCET!

Matthew B.