Can I use my own router?

The GCET wireless gateway will provide you with both wireless and Ethernet connectivity, but you can certainly use your own personal router in addition to the GCET gateway. During the installation, let us know if you would prefer to use your own router and we will disable the GCET Wi-Fi. Please note our customer service […]

How do I sign up for service?

Signing up is easy! You have three options: Order online here. Our customer service team will reply with a quote for the service and, if you’re in our coverage area, schedule a time for the installation. Pretty painless, right? Call us at (413) 775-6400 – we’d love to chat! Stop by our office at 324 […]

How do I choose the right service plan?

A lot of people ask this question, and the short answer is: it depends! TrueSpeed 30/30 – Good for web browsing and streaming or downloading TV shows. If you don’t typically stream from more than one device at a time, this plan would more than meet your needs. TrueSpeed 100/100 – Better for streaming from multiple […]

What does the installation process for internet service look like?

During the installation, a qualified GCET technician will mount a small wireless transceiver on the exterior of your house or apartment. The placement of the transceiver will depend on where the closest GCET node is located. Then, the technician will run a single cable from the exterior into your home, install a jack and connect […]

How long does the installation take?

Most installations typically take an hour to an hour-and-a-half to complete. If there are special circumstances that would prevent you from being available (e.g. you need to leave early for an appointment), let us know when scheduling your installation and we can work with you to find a specific time if needed.

Do I have to be home while the installation is happening?

Yes – you or another authorized adult (18+) must be available for the entire installation window or our technician won’t be able to complete the installation (it’s a legal thing). If you know you won’t be available, we can work with you to reschedule your installation time.

How do I reschedule my installation time?

If you know that you won’t be available for your scheduled installation time, give us a call and we’ll be happy to help you reschedule. We do ask for at least 24 hours’ notice before the installation would have taken place.