Will my devices be able to connect to GCET’s WiFi?

Our wireless gateway broadcasts 802.11b/g/n and 802.11a/n/ac. In other words, pretty much any Wi-Fi capable device will be supported, however older devices may be limited to slower speeds due to individual hardware limitations.

GCET Basics

What is GCET? GCET is a public organization called a Municipal Light Plant that provides Internet, Streaming TV and Phone services to the citizens of Greenfield, MA.  It is owned by the citizens of Greenfield and governed by a Board of Commissioners that provide oversight for GCET as mandated by the Governor and Massachusetts State […]

Fall 2016

During the past 12 months GCET has evaluated multiple Wi-Fi equipment manufacturers to isolate the best wireless solution for our city. The Pilot Project, launched in October 2015, continued to operate (free of charge) while leading equipment manufacturers competed for our business. This Pilot Project has given us vital insight into the usage patterns of […]

What makes GCET different from other providers?

Our network is built from the ground up with speed in mind. You get what you pay for – whether you’re paying for 30Mbps, 100Mbps, or 200Mbps, you’ll get those advertised speeds or better into your home. None of this silly “up to but not guaranteed” business! GCET is community-owned. We live here. We work […]

How do I sign up for service?

Signing up is easy! You have three options: Order online here. Our customer service team will reply with a quote for the service and, if you’re in our coverage area, schedule a time for the installation. Pretty painless, right? Call us at (413) 775-6400 – we’d love to chat! Stop by our office at 324 […]

How do I choose the right service plan?

A lot of people ask this question, and the short answer is: it depends! TrueSpeed 30/30 – Good for web browsing and streaming or downloading TV shows. If you don’t typically stream from more than one device at a time, this plan would more than meet your needs. TrueSpeed 100/100 – Better for streaming from multiple […]

What does the installation process for internet service look like?

During the installation, a qualified GCET technician will mount a small wireless transceiver on the exterior of your house or apartment. The placement of the transceiver will depend on where the closest GCET node is located. Then, the technician will run a single cable from the exterior into your home, install a jack and connect […]

How long does the installation take?

Most installations typically take an hour to an hour-and-a-half to complete. If there are special circumstances that would prevent you from being available (e.g. you need to leave early for an appointment), let us know when scheduling your installation and we can work with you to find a specific time if needed.

Do I have to be home while the installation is happening?

Yes – you or another authorized adult (18+) must be available for the entire installation window or our technician won’t be able to complete the installation (it’s a legal thing). If you know you won’t be available, we can work with you to reschedule your installation time.